Your Delivery Info

At Aneo Living, we know how exciting it is to wait for something special—especially when it’s a box of joy for the little (or big!) dreamers in your life. That’s why we aim to get your order on its way as soon as we can, with love and care.

Dispatch Times

We do our best to dispatch all orders within 2 working days. During especially busy times—like holidays, sales, or special events—there may be a small delay. For the most up-to-date info, check our Latest Updates page.

Courier collections take place on Monday, Wednesday, and Friday around 12pm. If you receive your dispatch email after this time, your parcel may be handed to the courier on the next collection day.

Delivery Details

We currently use Evri for delivery, which typically takes 1–2 working days after dispatch to reach you.

Tracking details will be sent when your postage label is created—so you can start following your parcel's journey early. If you might not be home for delivery, we recommend setting a safe place or nominating a trusted neighbour to receive it for you.

Delivery Costs

For UK mainland addresses:
• Orders under £100: £4.95
• Orders £100 and over: Free shipping

Collection

Prefer to pick up your order in person? Collection is available from our Southport warehouse—just choose the 'Collect' option at checkout. We’ll email you when your order is ready, along with all the details you need. Our opening hours are Monday - Friday, 9am - 3pm.

Marketplace Items

Some of our toys come from our wonderful marketplace partners. These items may have different dispatch and delivery timeframes. Please check the individual product listings for specific shipping details. Collection is unavailable for Marketplace items.