The Important Stuff

Welcome to Aneo Living! Below is a quick overview of the key things you need to know when shopping with us. For the full Terms of Service, please see here before ordering.

🛍 Who We Are

Aneo Living is a UK-based online toy shop, operated by E.J Trade Limited. All prices on our site include VAT, and we accept a range of secure payment options including PayPal, Klarna, Clearpay, and Apple/Google Pay. before ordering

📦 Orders & Delivery

We aim to dispatch all orders within 2 working days (excluding holidays and sale events). Delivery is via Evri, which usually takes 1–2 working days after dispatch. International delivery is available and timeframes vary. Visit our Delivery Info page for all the details.

🔄 Returns & Refunds

Changed your mind? No problem — just email us within 14 days of receiving your item. Returns must be unused, in original packaging, and in resalable condition. Visit our Returns & Refunds page for all the details.

🧸 Marketplace Items

Marketplace products are sent directly from our trusted brand partners and have different delivery and return processes. See product listings for details or contact us if you need to make a return.

💳 Cancellations

Need to cancel? Contact us as soon as you can. If your order hasn’t been dispatched, we’ll do our best to cancel it for you.

🧾 Product Info

We work hard to ensure our descriptions and photos are accurate, but minor variations can happen. If something’s not right, just reach out.

💬 Reviews & Conduct

We love reading your reviews! Please keep them respectful and honest. Any misuse of the site (like fraudulent activity or tampering) isn’t allowed.

©️ Content & Brand

All images, product names, and content belong to Aneo Living or our suppliers. Please don’t copy or reuse them without permission.

🔒 Privacy & Data

We respect your privacy. Please see our Privacy Policy to learn how your information is used.

✏️ Updates

We may update these terms from time to time. We'll always publish the latest version here on our website.

Got a question? Our Customer Happiness Team is happy to help — just drop us an email at hello@dunebugtoys.com